Customer Care – Love&Box    
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Just $10 ships any box!

Customer Care

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Orders

Most of our boxes include personalization options.  Please fill out order details accurately, as we will engrave the text exactly as entered.

We will assemble, personalize and ship your boxes within 2-3 business days.

 

Pickup

Orders can be picked up locally at 86 County Road in Demarest, NJ.   Please get in touch to coordinate pickup upon receiving notification that your order is ready.

 

Shipping

Orders are are shipped with USPS priority mail in the US North-East region and with UPS in the rest of the continental USA, with 1-5 days estimated delivery, depending on distance from NJ.

You will be provided with a tracking number once the package is shipped.

We charge a discounted $10 flat fee rate to ship your box.

*Please note that we cannot control unexpected shipping delays or slower shipping during the holiday season.

 

Returns

Once you place your order, the boxes are assembled and customized just for you.  We do not accept returns, but please feel free to reach out if there is a problem and we'll make it right.  Any issues or shipping damages need to be reported within 10 days from the time of delivery to be eligible for replacement or refund.

 

Custom boxes

Don't see a gift that you love?  Would like to combine items from different boxes?  Or add your own favorites?  Talk to us and we'll make it happen!


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